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How to use Boundless
Short, practical guides to every part of the app, from reading your dashboard to building agents and running campaigns.
- Reading your dashboard What each number on the dashboard means, and how to narrow it down to the calls you care about.
- Calls and call details Find a call, read its transcript, listen to the recording, correct its outcome, rate it, and block a caller.
- Build, publish and test an agent Create an agent, shape it in the Skill Builder, test your draft on your own phone, and publish it to live calls.
- Phone numbers Buy a number, point it at an agent, and bring a number you already own.
- Outbound campaigns Upload a lead list and have an agent call it, within the hours you choose and at the pace you set.
- Forms: collect information on calls Build a list of fields for an agent to collect during a call, and find the answers afterwards.
- Speed to Lead: call new leads in seconds Give your website form or CRM an endpoint, and an agent calls every new lead back within seconds.
- Integrations Connect calendars for booking, Shopify for order support, and Zapier, webhooks or the API for everything else.
- Billing, plans and minutes How plans, included minutes and overage work, how to change plan, and what happens when you cancel.
- Settings and your team Your brand's settings, inviting teammates and choosing their roles, the audit log, and exporting your data.