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Terms of Service

Last updated · Effective

1. This agreement

These terms are a contract between you and Boundless Labs, Inc.. By creating an account or using Boundless you accept them. If you accept on behalf of a company, you confirm you are authorised to bind it.

2. The service

Boundless provides AI agents that answer, qualify, and route telephone calls on numbers you assign to them, together with transcripts, summaries, and analytics.

We may change or improve the service. We will not make a change that materially reduces core functionality during a paid term without notice.

3. Your account

You are responsible for your account credentials and for activity under your account. Tell us promptly of any unauthorised use. You must provide accurate information and keep it current.

4. Plans, billing, and overage

Paid plans are billed monthly in advance. Current published pricing:

  • Starter — $99 per month, 1 phone number, 90 included minutes
  • Growth — $299 per month, 3 phone numbers, 300 included minutes
  • Enterprise — priced individually

Minutes beyond the included allowance are charged at $1.00 per minute. Usage is measured in one-second increments and billed monthly in arrears.

Fees are non-refundable, including for partial months. Unused minutes do not roll over. If payment fails we will notify you and may suspend the service if it remains unpaid after 7 days. We will give at least 30 days notice before a price change takes effect.

Changes to price or plan contents apply to future terms and not retroactively to a term already paid for.

5. Acceptable use

You must not use Boundless to:

  • Break the law, including telemarketing, robocall, and call-recording law
  • Place calls to numbers on a do-not-call register where prohibited
  • Impersonate a person or organisation, or misrepresent that a caller is speaking to a human
  • Harass, defraud, or deceive
  • Handle regulated data the service is not designed for Submit protected health information, payment card numbers, or other data subject to sector-specific regulation only under a separate written agreement with us
  • Attempt to reverse engineer, resell, or overload the service
  • Use the service for emergency services, or present a Boundless number as an emergency contact (see section 9)

6. Your compliance responsibilities

Because Boundless places and receives calls in your name, some obligations sit with you and cannot sit with us:

  • Ensuring calls on your numbers may lawfully be recorded and transcribed, and that required disclosures are given
  • Having a lawful basis to contact the people you ask us to call
  • Publishing your own privacy notice covering the call data we process for you
  • Configuring your agents so they do not make claims you cannot stand behind

7. Intellectual property

We own the service and everything in it except your content. You own your content, including your scripts, configuration, and the call recordings and transcripts generated for you.

You grant us the licence needed to operate the service for you. That licence does not extend to training or fine-tuning AI models on your content — we do not do that, as stated in our Privacy Policy.

8. Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only to perform this agreement.

9. Disclaimers

Boundless is an automated system. It can mishear, misclassify, or route a call incorrectly. It is not a substitute for a human where a wrong answer causes harm.

Boundless must not be used for emergency services. It cannot be used to place or receive 911 or other emergency calls, and must not be configured as a line the public may reach in an emergency. It does not connect to emergency dispatch, does not transmit caller location, and may be unavailable at any time. If a caller needs emergency help they must dial the emergency services directly. You are responsible for ensuring numbers routed to Boundless are not presented as emergency contact numbers.

Except as expressly stated, the service is provided "as is" and we disclaim all implied warranties to the extent the law allows.

10. Limitation of liability

Each party's total liability under this agreement is limited to the fees you paid in the 12 months before the claim arose. This limit does not apply to your payment obligations, either party's indemnity obligations, or a party's breach of confidentiality.

Neither party is liable for indirect or consequential loss. Nothing here limits liability that cannot lawfully be limited.

11. Indemnity

We will defend you against third-party claims that the service infringes their intellectual property. You will defend us against third-party claims arising from your use of the service, including claims that a call was recorded or placed unlawfully, or that you lacked a lawful basis to contact someone. Each party must be notified promptly and given control of the defence.

12. Termination

You may cancel at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate for material breach not cured within 30 days of notice.

On termination we will make your data available for export for 30 days and then delete it.

13. Governing law

These terms are governed by the laws of the State of New York, and disputes will be resolved there. Disputes are resolved in the state and federal courts located there, and both parties consent to their jurisdiction. This agreement does not require arbitration and does not waive either party's right to participate in a class action.

14. Changes to these terms

We may update these terms. Material changes will be notified at least 30 days before they take effect. Continued use after that date means you accept them.