Give your agents the calls that need them.

Boundless works alongside a call center, not instead of one. An AI agent takes the routine, overflow and after-hours calls, and warm-transfers everything else to your people with the context attached.

Book a demo Call the agent: (716) 405‑4631

Routine calls resolved without a queue spot
Warm handoff to your agents, with context
Every AI-handled call recorded and scored

10:02 AM What are your hours this weekend? Answered
10:09 AM Wants to book a consultation Booked Thu 3:00
10:15 AM Where is my order? Verified · tracking read
10:21 AM Needs the returns form Link texted
10:34 AM Long-time customer, billing dispute Transferred to an agent

Your best agents spend the day on calls that never needed them.

A large share of what reaches a call center is the same few questions: hours, order status, how to book, where to send a form. Skilled agents answer them all day, and every one of those calls holds a place in the queue.

Behind them wait the calls that really do need a person: the billing dispute, the upset customer, the situation that isn't in any script. Those are the calls where a good agent earns their keep, and they are the ones left on hold.

Boundless takes the first kind, so your agents are free for the second.

Who takes which call

	Boundless handles	Your agents handle
Routine questions	Hours, policies, prices, FAQs, answered from the knowledge you provide, on the first ring.	Anything the knowledge doesn't cover. The agent says so and transfers instead of guessing.
Bookings	Checks real availability in Calendly, Cal.com or Google Calendar and confirms on the call.	Scheduling that needs a judgment call or an exception.
Order status	For Shopify stores: verifies the caller by emailed code, then reads back tracking and items.	Refunds, damaged deliveries, and anything that needs a decision.
After hours and overflow	Point after-hours or overflow forwarding at a Boundless number, and those calls are answered on the first ring instead of queued. It takes thousands of calls at a time, so a spike never waits.	The follow-ups, with a recording, transcript and summary waiting for the next shift.
Upset or complex callers	Recognizes what it should not handle, on rules you set.	The conversation itself. The handoff is a warm transfer to the right person or team.
Languages	33 languages at any hour.	The calls where a native-speaking specialist matters.

You decide where the line sits. Transfer rules are yours to set per number and can be changed at any time.

Built for how a call center operates

A separate agent for each line or client

Every number gets its own agent, knowledge, voice and rules. Run one per queue, per brand, or per client account, all under one login.

Script changes without retraining a shift

Edit a draft, test it, publish. Live calls use the new version from then on, and every version is kept.

Quality you can see on every call

Each AI-handled call has a recording, transcript, summary, outcome and quality score, searchable and filterable, with a live view of calls in progress.

It improves from its misses

Supervisors rate calls, the misses become weekly suggested changes, and each change can be checked against past transcripts before it goes live.

Roles for supervisors, clients and auditors

Five permission levels from owner to read-only, and an audit log of who changed what.

It reports to your existing tools

Call-started, call-completed and meeting-booked events go to Zapier, signed webhooks or the API, so tickets and records update on their own.

Start small, on one line

Begin with after hours

Set business hours per number and let the agent cover nights and weekends, the hours that are hardest to staff.

Or begin with one call type

Put a single routine queue, such as order status, on a Boundless number and leave everything else as it is.

Test before a caller hears it

Build from a template, load your knowledge, and test the draft. It reaches callers only when you publish.

Expand when the transcripts earn it

You can read every conversation from day one, so the decision to widen its role rests on what it actually did.

Everything it does, in one list

Answering

Picks up on the first ring, 24 hours a day
Thousands of calls at once, so nobody gets a busy signal or a queue
A different agent on each of your numbers
Business hours, with separate after-hours behavior
Answers from your own hours, prices, policies and FAQs
Says so when it doesn't know, instead of guessing
Takes a message when no one is free
Warm transfers to people or departments, on rules you set
Remembers repeat callers, from the last call or their full history
Block any caller in one click; blocked calls are never answered or billed
Checks in when the line goes quiet
Ends calls a person has clearly left, with a hard cap per agent

Booking and orders

Books onto Calendly, Cal.com or Google Calendar
Offers only times that are really open
Confirms the booking while the caller is on the line
Texts links, directions and confirmations mid-call
Shopify order lookup with tracking and items
Verifies the caller by emailed code before sharing an order
Looks up your own data through a custom endpoint

Voice

Natural voices, or your own ElevenLabs voice
33 languages
Regional voicing: a different voice by caller state or country
Human-style fillers and a soft typing sound during lookups
Optional ambient background sound
Your personality, your opening line, your rules

Building and control

Start from a proven template for your industry
Edit a draft without touching live calls
Test the draft before you publish it
Every published version kept, so you can see what changed
Rate calls, then get weekly suggested improvements
Check a change against past transcripts before it goes live

Visibility

Recording, transcript, summary, outcome and quality score on every call
Search and filter your whole call history
Live view of calls in progress
Dashboard, analytics and reports
Tag calls and leave notes for your team
Usage alerts at 80% and 100% of your minutes

Numbers, team and data

Keep your existing number: forward it in minutes, or port it over
Search and buy numbers by area code
Guided business-texting registration inside the product
Team members with five permission levels
Audit log of who changed what
Zapier, signed webhooks and a public API
Events for call started, call completed and meeting booked
Export your data; erase any caller on request
Recording retention you control
Sign in with Google; manage billing yourself

Fair questions

Is this meant to replace our agents?

No. It is built to take routine and overflow calls off their plates and hand everything else to them. Calls that need judgment, empathy or an exception go to a person by warm transfer, on rules you control.

We run a call center for other businesses. Can we offer this to clients?

Yes. You can run a separate agent for each client under one login, and we work with call centers as partners. White-label options and volume pricing are part of Enterprise plans. Book a demo and we will walk through it.

How many calls can it take at once?

Thousands at a time. Every caller is answered on the first ring, so a rush of calls never becomes a queue or a busy signal.

We handle a high volume of calls. Does the pricing still work?

The published plans suit smaller volumes. For call-center volumes, Enterprise plans have custom volume minutes. Book a demo and we will price it for your call mix.

Does it connect to my contact center platform or help desk?

Not directly today. Booking works with Calendly, Cal.com and Google Calendar, and every call can push its details to your other tools through Zapier, signed webhooks or the API. Teams typically forward chosen call types to a Boundless number and use the call-completed event to open or update a record.

Can I keep my existing phone number?

Yes. Keep your existing number: forward it to Boundless in minutes, or port it over so it lives with your agent. You can also search for and buy new numbers by area code inside the product.

Will my customers mind talking to an AI?

They mind voicemail more. The agent answers instantly, is upfront about what it is when asked, and hands off to a person in seconds when that is what the caller needs.

What if it says something wrong?

It answers from the knowledge you gave it, and transfers or takes a message when it isn't sure. Nothing goes live until you publish it, and you can listen to every call it has ever handled.

What happens to my call data?

Recordings and transcripts are yours. You decide how long they are kept, you can export them, and you can erase any individual caller. Your calls are not used to train AI models.

Don't take our word for it. Call the agent yourself.

Dial the number below and talk to a Boundless agent exactly the way your customers would. No signup, no scheduling, no sales call first.

Call (716) 405‑4631

Answers on the first ring, 24/7. Standard call rates apply.

Start today.
Scale when the calls do.

Every plan runs the full platform: skill agents, routing, transcripts, and analytics. Pick a plan, check out, and your first agent can be answering this afternoon.

Starter

For small teams trying out AI voice on a single line.

$99 / month

Phone numbers 1
Included minutes / mo 90
After included $1.00 / min

Start with Starter

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Growth

For growing teams handling higher call volume across several lines.

$299 / month

Phone numbers 3
Included minutes / mo 300
After included $1.00 / min

Start with Growth