Questions, answered straight.
How the agent handles calls, what it connects to, what it costs, and what happens to your data. If yours isn't here, the fastest answer is to call the agent and ask it.
The basics
What is Boundless?
An AI phone agent for your business. It answers every call on the first ring, around the clock, answers questions from the information you give it, books appointments, takes messages, sends texts, and transfers callers to your team when a person is needed.
Who is it for?
Businesses where a missed call is lost work: service trades, medical and dental offices, law firms, sales teams, support teams, and agencies and call centers running phones for their clients.
Do callers know they are talking to an AI?
The agent is upfront about what it is when asked. In practice callers care more that someone answered immediately, knew the answer, and could get them to a person in seconds when they wanted one.
Does it replace my staff or my call center?
No. It takes the routine calls, such as questions, bookings, order status and messages, and hands everything else to your people by warm transfer. It is designed to sit in front of a team, not to remove it.
What languages does it speak?
33 languages. You can also give callers from different states or countries a different voice automatically.
On the call
What happens when it doesn't know the answer?
It says so. It answers from the hours, prices, policies and FAQs you provide, and when a question falls outside them it offers to take a message or transfer the caller. It does not make things up.
How do transfers to my team work?
You set the rules: which kinds of calls go to which person or department. The handoff is a warm transfer. If no one is available, the agent takes a message and the call summary is waiting for you.
Can it behave differently after hours?
Yes. Each number has its own business hours, and you choose what happens outside them: keep booking, take messages, or transfer to an on-call phone.
Can it text my callers?
Yes. It can send links, directions and confirmations by text during the call, from the number the caller dialed. Business texting in the US requires carrier registration, and Boundless walks you through that inside the product.
Does it remember repeat callers?
If you turn caller memory on. It can recall the last conversation with a number, or that caller's full history, so regulars don't repeat themselves. You control how long memory is kept and can erase any caller.
How many calls can it take at once?
Thousands at a time. Every caller is answered on the first ring, so a rush of calls never becomes a queue or a busy signal.
What about spam and unwanted callers?
Block a number in one click from any call. Blocked callers are never answered and never billed. The agent also ends calls a person has clearly walked away from, with a hard cap on call length per agent.
Can it handle emergencies?
No. Boundless is not an emergency service and must not be used in place of 911. For urgent but non-emergency calls, you can set rules that transfer the caller straight to whoever is on call.
Booking and integrations
Which calendars does it book into?
Calendly, Cal.com and Google Calendar. The agent checks real availability, offers open times, and confirms the booking while the caller is still on the line.
Does it connect to my CRM or other software?
Not through native connectors today. Every call can send events, including call started, call completed and meeting booked, to Zapier, signed webhooks or the public API, which is how most tools are kept in sync. There is also a custom lookup endpoint so the agent can check your own system during a call.
What can it do for a Shopify store?
Look up an order, verify the caller with a code sent to the email on that order, and read back tracking and items. A caller can never hear about an order they have not proven is theirs.
Setup and control
How long does setup take?
Pick a template for your industry, paste in your FAQs, choose a voice, and make a test call. You can be live the same day.
Can I keep my existing phone number?
Yes. Keep your existing number: forward it to Boundless in minutes, or port it over so it lives with your agent. You can also search for and buy new numbers by area code inside the product.
How do I get a new phone number?
Search for and buy numbers by area code inside Boundless, then assign an agent to each one.
How do I change what it says?
Edit a draft, test it, then publish. Live calls only ever use the published version, drafts never affect them, and every published version is kept so you can see what changed.
How do I know how calls are going?
Every call has a recording, a transcript, a summary, the outcome and a quality score. You can search and filter the full history, watch calls live, and see trends in the dashboard and reports.
Does it get better over time?
Yes, with your input. Rate calls that missed the mark, and each week those misses become a short list of suggested changes. Apply one in a click, and check it against past transcripts before you publish.
Can it sound like my business?
You set the personality, the opening line and the rules. Choose from natural voices or connect your own ElevenLabs voice, and add natural pacing and optional background ambience.
Can my team have their own logins?
Yes. Add team members with one of five roles, from owner to read-only. An audit log records who changed what.
Pricing and billing
How much does it cost?
Starter is $99 a month with 1 phone number and 90 minutes included. Growth is $299 a month with 3 numbers and 300 minutes. Enterprise plans are custom, with more numbers, volume minutes and white-label options.
What happens if I go over my minutes?
Additional minutes are billed at $1.00 each on both plans. You get an alert at 80% and again at 100% of your included minutes, so an overage is never a surprise.
Am I billed for spam calls?
Not for callers you have blocked: those calls are never answered, so they never use minutes.
How do I manage my subscription?
Checkout and billing run through Stripe, and you manage your plan and payment details yourself from inside the app.
Is there a free trial?
Trials can be granted on request. Book a demo or call us and ask.
Can I cancel anytime?
Yes. On a month-to-month plan you can cancel at any time from inside the app. Cancellation takes effect at the end of the current billing period.
Privacy and data
Who owns the recordings and transcripts?
You do. You decide how long they are kept, including not keeping them at all, you can export your data, and you can erase any individual caller on request.
Are my calls used to train AI models?
No.
Is it suitable for regulated industries?
Designed for regulated industries: role-based access, audit logs, data export and erasure, encrypted credentials, and identity verification before any account detail is shared.
Which companies process call data on your behalf?
Telephony runs on Twilio, language understanding on OpenAI, and voices on OpenAI or ElevenLabs. The full list and terms are in the Data Processing Addendum and the Privacy Policy.
Don't take our word for it. Call the agent yourself.
Dial the number below and talk to a Boundless agent exactly the way your customers would. No signup, no scheduling, no sales call first.
Call (716) 405‑4631Answers on the first ring, 24/7. Standard call rates apply.
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