Your support line answers the same questions all day.

Boundless picks up every call with no queue, resolves the routine ones from your own policies and order data, and hands the rest to your team with the context attached.

Book a demo Call the agent: (716) 405‑4631

No hold queue
Order lookups with caller verification
Warm handoff when a person is needed

2:03 PM Where is my order? Verified · tracking read
2:11 PM What is your return policy? Answered
2:19 PM Needs the returns form Link texted
2:26 PM Item arrived damaged, upset Transferred to agent
2:40 PM Are you open on the holiday? Answered

Your team is skilled. Most of their day doesn't need them to be.

Order status. Return policy. Opening hours. The answers are already written down, and your team still reads them out loud, one caller at a time, while the queue grows behind them.

The calls that do need judgment, such as the damaged delivery or the frustrated long-time customer, wait on hold behind the ones that don't.

Boundless clears the routine calls, so your people are free for the ones that need a person.

What it resolves on its own

Policy and how-to questions

Returns, shipping, warranties, hours. It answers from the knowledge you give it, and says so when the answer isn't there.

Where's-my-order, securely

For Shopify stores, the agent finds the order, verifies the caller with a code sent to the email on the order, then reads back tracking and items. Nobody hears about an order they haven't proven is theirs.

Questions about your own data

A custom lookup endpoint lets the agent check your system mid-call, for anything from an account status to a delivery window.

“Can you send me that?”

Links to forms, labels and help articles go out by text during the call.

Repeat callers

Caller memory recalls the last conversation with that number, so customers don't re-explain the problem.

Callers in 33 languages

The agent speaks 33 languages, so support doesn't depend on who is on shift.

What your team and managers get

Escalations that arrive with context

Transfer rules decide what goes to a person and to which team. The handoff is a warm transfer, not a cold drop into another queue.

Every call scored and searchable

Recording, transcript, summary, outcome and a quality score on every call. Filter the history, tag calls, and leave notes.

A live view of the line

See calls in progress, and track volume and outcomes in the dashboard and reports.

An agent that learns from its misses

Rate a call “needs work” and the misses become weekly suggested changes you can test against past transcripts before publishing.

Everything it does, in one list

Answering

Picks up on the first ring, 24 hours a day
Thousands of calls at once, so nobody gets a busy signal or a queue
A different agent on each of your numbers
Business hours, with separate after-hours behavior
Answers from your own hours, prices, policies and FAQs
Says so when it doesn't know, instead of guessing
Takes a message when no one is free
Warm transfers to people or departments, on rules you set
Remembers repeat callers, from the last call or their full history
Block any caller in one click; blocked calls are never answered or billed
Checks in when the line goes quiet
Ends calls a person has clearly left, with a hard cap per agent

Booking and orders

Books onto Calendly, Cal.com or Google Calendar
Offers only times that are really open
Confirms the booking while the caller is on the line
Texts links, directions and confirmations mid-call
Shopify order lookup with tracking and items
Verifies the caller by emailed code before sharing an order
Looks up your own data through a custom endpoint

Voice

Natural voices, or your own ElevenLabs voice
33 languages
Regional voicing: a different voice by caller state or country
Human-style fillers and a soft typing sound during lookups
Optional ambient background sound
Your personality, your opening line, your rules

Building and control

Start from a proven template for your industry
Edit a draft without touching live calls
Test the draft before you publish it
Every published version kept, so you can see what changed
Rate calls, then get weekly suggested improvements
Check a change against past transcripts before it goes live

Visibility

Recording, transcript, summary, outcome and quality score on every call
Search and filter your whole call history
Live view of calls in progress
Dashboard, analytics and reports
Tag calls and leave notes for your team
Usage alerts at 80% and 100% of your minutes

Numbers, team and data

Keep your existing number: forward it in minutes, or port it over
Search and buy numbers by area code
Guided business-texting registration inside the product
Team members with five permission levels
Audit log of who changed what
Zapier, signed webhooks and a public API
Events for call started, call completed and meeting booked
Export your data; erase any caller on request
Recording retention you control
Sign in with Google; manage billing yourself

Fair questions

How many calls can it take at once?

Thousands at a time. Every caller is answered on the first ring, so a rush of calls never becomes a queue or a busy signal.

Does it connect to my help desk?

Not directly today. Booking works with Calendly, Cal.com and Google Calendar, and every call can push its details to your other tools through Zapier, signed webhooks or the API. Teams typically use the call-completed event to open or update a ticket.

Can it issue refunds?

Not today. It can look up and read back an order once the caller is verified, and it transfers refund requests to your team.

Will my customers mind talking to an AI?

They mind voicemail more. The agent answers instantly, is upfront about what it is when asked, and hands off to a person in seconds when that is what the caller needs.

What if it says something wrong?

It answers from the knowledge you gave it, and transfers or takes a message when it isn't sure. Nothing goes live until you publish it, and you can listen to every call it has ever handled.

What happens to my call data?

Recordings and transcripts are yours. You decide how long they are kept, you can export them, and you can erase any individual caller. Your calls are not used to train AI models.

How long does setup take?

Pick a template, paste in your FAQs, choose a voice, and make one test call. You can be live the same day.

Don't take our word for it. Call the agent yourself.

Dial the number below and talk to a Boundless agent exactly the way your customers would. No signup, no scheduling, no sales call first.

Call (716) 405‑4631

Answers on the first ring, 24/7. Standard call rates apply.

Start today.
Scale when the calls do.

Every plan runs the full platform: skill agents, routing, transcripts, and analytics. Pick a plan, check out, and your first agent can be answering this afternoon.

Starter

For small teams trying out AI voice on a single line.

$99 / month

Phone numbers 1
Included minutes / mo 90
After included $1.00 / min

Start with Starter

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Growth

For growing teams handling higher call volume across several lines.

$299 / month

Phone numbers 3
Included minutes / mo 300
After included $1.00 / min

Start with Growth