The front desk is with a patient. The phone is still ringing.

Boundless answers every call on the first ring, handles scheduling and the routine questions, and routes anything clinical to your staff. The person at the desk gets to look up.

Book a demo Call the agent: (716) 405‑4631

Every call answered, all day
Routine questions handled
Clinical calls always go to your staff

8:02 AM New patient, wants a cleaning Booked Tue 10:00
8:40 AM Do you take my insurance plan? Answered
9:15 AM Needs directions and parking Link texted
10:22 AM Question about a bill Transferred to billing
11:05 AM Asking about symptoms after a procedure Transferred to clinical staff

One person can't greet, check in, check out and answer the phone.

The front desk is the hardest job in the practice. The phone rings while someone is checking in, again while someone is paying, and again while the last caller is still on hold.

Callers who wait get impatient. Callers who reach voicemail book somewhere else, and new patients are the ones least likely to try twice.

Boundless takes the routine calls off the desk, so your staff can give their attention to the people in the room.

What it takes off the front desk

New-patient and appointment calls

The agent answers on the first ring and books onto Calendly, Cal.com or Google Calendar against real availability. If your schedule lives elsewhere, it captures the request and hands it to your team.

The questions you answer all day

Hours, location, parking, which insurance plans you accept, what a first visit involves. It answers from the information you provide and nothing else.

Directions and forms by text

Links to directions or new-patient forms go out by text during the call.

After-hours calls

Set your hours and decide what happens once you close: book, take a message, or transfer to the on-call line.

Callers who need a person

Billing, referrals, anything clinical. Your transfer rules route each to the right person or department with a warm handoff.

A record of every call

Recording, transcript, summary and outcome, so nothing depends on a sticky note.

What it will not do, by design

It does not give medical advice

You write the rules. Questions about symptoms, medications or results are transferred to your staff or taken as a message, never answered.

It is not an emergency line

Boundless must not be used in place of 911, and the agent can be instructed to tell callers with an emergency to hang up and dial it.

It does not guess

When the answer isn't in the knowledge you gave it, it says so and offers a message or a transfer.

You control the data

You decide how long recordings and transcripts are kept, you can erase any individual caller, and your calls are not used to train AI models.

Built with regulated work in mind

Designed for regulated industries: role-based access, audit logs, data export and erasure, encrypted credentials, and identity verification before any account detail is shared.

Everything it does, in one list

Answering

Picks up on the first ring, 24 hours a day
Thousands of calls at once, so nobody gets a busy signal or a queue
A different agent on each of your numbers
Business hours, with separate after-hours behavior
Answers from your own hours, prices, policies and FAQs
Says so when it doesn't know, instead of guessing
Takes a message when no one is free
Warm transfers to people or departments, on rules you set
Remembers repeat callers, from the last call or their full history
Block any caller in one click; blocked calls are never answered or billed
Checks in when the line goes quiet
Ends calls a person has clearly left, with a hard cap per agent

Booking and orders

Books onto Calendly, Cal.com or Google Calendar
Offers only times that are really open
Confirms the booking while the caller is on the line
Texts links, directions and confirmations mid-call
Shopify order lookup with tracking and items
Verifies the caller by emailed code before sharing an order
Looks up your own data through a custom endpoint

Voice

Natural voices, or your own ElevenLabs voice
33 languages
Regional voicing: a different voice by caller state or country
Human-style fillers and a soft typing sound during lookups
Optional ambient background sound
Your personality, your opening line, your rules

Building and control

Start from a proven template for your industry
Edit a draft without touching live calls
Test the draft before you publish it
Every published version kept, so you can see what changed
Rate calls, then get weekly suggested improvements
Check a change against past transcripts before it goes live

Visibility

Recording, transcript, summary, outcome and quality score on every call
Search and filter your whole call history
Live view of calls in progress
Dashboard, analytics and reports
Tag calls and leave notes for your team
Usage alerts at 80% and 100% of your minutes

Numbers, team and data

Keep your existing number: forward it in minutes, or port it over
Search and buy numbers by area code
Guided business-texting registration inside the product
Team members with five permission levels
Audit log of who changed what
Zapier, signed webhooks and a public API
Events for call started, call completed and meeting booked
Export your data; erase any caller on request
Recording retention you control
Sign in with Google; manage billing yourself

Fair questions

How does Boundless handle sensitive information?

Designed for regulated industries: role-based access, audit logs, data export and erasure, encrypted credentials, and identity verification before any account detail is shared. You also decide how long recordings and transcripts are kept, including not keeping them at all, and your calls are not used to train AI models.

Does it connect to my practice management system or EHR?

Not directly today. Booking works with Calendly, Cal.com and Google Calendar, and every call can push its details to your other tools through Zapier, signed webhooks or the API. Until then, practices use it for new-patient booking on a connected calendar and for capturing requests their team completes.

Does it verify insurance?

No. It can tell callers which plans you accept, from the list you provide. Eligibility and benefits checks stay with your team.

Can I keep my existing phone number?

Yes. Keep your existing number: forward it to Boundless in minutes, or port it over so it lives with your agent. You can also search for and buy new numbers by area code inside the product.

Can it handle emergencies?

No. Boundless is not an emergency service and must not be used in place of 911. For urgent jobs, such as a burst pipe at midnight, you can set rules that transfer the caller straight to whoever is on call.

Will my customers mind talking to an AI?

They mind voicemail more. The agent answers instantly, is upfront about what it is when asked, and hands off to a person in seconds when that is what the caller needs.

What if it says something wrong?

It answers from the knowledge you gave it, and transfers or takes a message when it isn't sure. Nothing goes live until you publish it, and you can listen to every call it has ever handled.

How long does setup take?

Pick a template, paste in your FAQs, choose a voice, and make one test call. You can be live the same day.

Don't take our word for it. Call the agent yourself.

Dial the number below and talk to a Boundless agent exactly the way your customers would. No signup, no scheduling, no sales call first.

Call (716) 405‑4631

Answers on the first ring, 24/7. Standard call rates apply.

Start today.
Scale when the calls do.

Every plan runs the full platform: skill agents, routing, transcripts, and analytics. Pick a plan, check out, and your first agent can be answering this afternoon.

Starter

For small teams trying out AI voice on a single line.

$99 / month

Phone numbers 1
Included minutes / mo 90
After included $1.00 / min

Start with Starter

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Growth

For growing teams handling higher call volume across several lines.

$299 / month

Phone numbers 3
Included minutes / mo 300
After included $1.00 / min

Start with Growth