We're glad to share that Leading Edge Connections (LEC) now offers Boundless to its clients.
LEC runs contact center programs, including outsourced, nearshore and multilingual centers, and consults on how to run them well, from offices in Tampa, Florida and Amherst, New York. It has been running contact centers since long before anyone was selling AI receptionists.
Why this partnership makes sense
We have always said Boundless is not a call center replacement. It sits in front of a team: it takes the routine calls, covers overflow and after hours, and hands anything that needs judgment to a person with the context attached.
That only works if someone has thought hard about where that line should sit. Which questions have to be asked on the first call to avoid a second one. When a caller is about to hang up. Where a handoff tends to go wrong. That is exactly the kind of operational knowledge a contact center operator carries, and exactly what LEC brings to each deployment.
What it means for LEC clients
- Every call answered. Boundless picks up on the first ring, around the clock, including nights, weekends and overflow.
- Configured for how they work. LEC sets up each agent around the client's own workflows and escalation rules before it takes a live call.
- People where people matter. Calls that need a human reach one quickly, through transfer rules the client controls.
- A team behind the technology. LEC stays involved after launch, and can put people on the phones when a program needs them.
Working with call centers
LEC is also one of our clients, and its logo sits on our homepage for that reason. More broadly, we see call centers as partners, not competitors. If you run a contact center and want to offer AI agents to your own clients, here's how Boundless works alongside a team like yours.
To learn more about LEC's offering, visit leadingedgecx.com.
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